Credit Value: 28
HABC Level 2 NVQ Certificate in Customer Service (QCF)
Credit Value: 28
This qualification can be taken by those aged 16 years and is suitable for learners wishing to improve their competency of customer service including how best to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification forms the competency component of the Intermediate Apprenticeship in Customer Service.
Mandatory Units
This qualification includes the following mandatory units:
• Communicate using customer service language
• Follow the rules to deliver customer service
Optional Unit(s)
How is the qualification assessed?
Through a portfolio of evidence which is put together during the course and demonstrates the learner has met the required assessment criteria.
What next?
Learners successfully completing this qualification may wish to progress onto further qualifications, such as: • Level 3 Diploma in Health and Social Care (Adults) for England (QCF) • Level 3 Certificate in Preparing to Work in Adult Social Care (QCF)